3rd Party Vendor

Incident Report for Salentica Service Health

Resolved

This incident has been resolved.

Posted Oct 21, 2025 - 11:04 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 20, 2025 - 15:48 EDT

Investigating

We are aware of a performance degradation impacting some customers, and are actively working with our vendor to resolve user impact. During a performance degradation users can access the service, but some functionality can be intermittently unavailable or slower than usual. General and intermittent slow performance, timeouts, and connectivity issues are possible.

https://status.salesforce.com/generalmessages/20000226

Posted Oct 20, 2025 - 11:33 EDT

This incident affected: Modestspark Client Portal.